Privacy Policy

This Privacy Policy explains how Pillar2 Pathway Inc. collects, uses, and shares information when you visit pillar2pathway.ca, contact us, or use our filing service.

We are an Ontario corporation and handle personal information in connection with a Canadian tax-compliance service. This policy applies to website visitors, prospective customers, and customers who submit filings through our platform.

We collect the information you choose to provide to us, including contact details, support messages, filing-related information, and any other content you submit through forms on the site.

If you purchase a paid filing, payment details are processed by our payment provider rather than stored directly on our servers. We may receive limited transaction details such as payment status, amount, and the last four digits of the card.

We also collect limited technical information needed to operate and secure the site, such as IP address, browser type, device information, log data, and basic usage analytics.

We use information to provide the website and filing service, respond to inquiries, authenticate users, process transactions, transmit filings to the CRA, send service-related communications, and maintain the security and reliability of the platform.

We may also use aggregated or de-identified usage information to understand how the site is used and to improve the product, content, and support experience.

We share information only as needed to operate the service. That includes sharing filing data with the Canada Revenue Agency when you instruct us to submit a filing, sharing payment information with our payment processor to complete a transaction, and sharing limited data with service providers that host, secure, or support the platform.

We do not sell your personal information. We do not share your filing data with third parties for their own advertising purposes.

We may also disclose information if required by law, regulation, court order, or other valid legal process, or when necessary to protect the rights, safety, and security of Pillar2 Pathway, our customers, or the public.

We retain information for as long as reasonably necessary to provide the service, maintain business records, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, or alteration. This includes encryption in transit and other security controls appropriate to the nature of the service.

We may use privacy-conscious analytics tools to understand site traffic and product usage. Some analytics providers may collect technical information such as page views, referral sources, browser type, and approximate geography.

If we introduce analytics or advertising features that require consent under applicable law, we will update this policy and our on-site disclosures accordingly.

You may contact us to request access to, correction of, or deletion of personal information that we hold about you, subject to legal or operational limits. You may also ask questions about how your information is handled.

Because the service supports regulatory filings, we may need to retain certain records even if you request deletion.

We may update this Privacy Policy from time to time. If we make material changes, we will post the revised version on this page and update the effective date above.